What is the Zero Gravity (Zero G) position?
In short, Zero Gravity (zero G) gives the body a sense of weightlessness, decompressing the spine, relieving tension in the hips and pressure in the lower back. This is achieved by raising your head and knees slightly above your heart also creating a 120-degree angle between your torso and legs on an adjustable base.
It is worth noting this position will be slightly different for each person and can be adjusted and saved to the existing memory/preset positions i.e. ZeroGravity, AntiSnore, Memory etc. by holding the flat button and the desired save function i.e. Zero Gravity or Memory on an adjustable base.
Choosing a pillow
Everyone has their favourite sleeping position: Back, side and stomach sleepers and every position in between. MLILY have designed and developed a collection of pillows to help you find your perfect night’s sleep.
The provided information serves as a guide and provide food for thought as there are many variables to consider in choosing
a pillow.
Back Sleepers
May want to consider a lower profile pillow supporting the neck, head and shoulders aiding in spinal alignment.
Side Sleepers
Should give thought to a higher profile pillow than a back sleeper to aid with spinal alignment, whilst also considering head and shoulder support.
Stomach Sleepers
Can be at a higher risk of neck strain and should consider a lower profile pillow with a higher density.
Do you need to turn your mattress
We recommend turning your mattress every three months to maintain optimum spring and foam shape, after the first year, rotate once every six months. This will allow the mattress to adjust to your body weight.
Where are MLILY products made
MLILY has a global reputation and footprint with manufacturing sites across the globe including America, China, Serbia and Thailand.
Why Does my remote interfere with my T.V. Reception
This could be due to dated existing cable/wiring throughout the house.
Why do my sheets slip or do not fit my mattress?
Slipping sheets are often caused by the cooling fabric on our mattress covers. We suggest using a mattress protector or fitted straps. For our 30cm+ mattresses, we recommend deep-pocket style sheets.
How do I make a warranty claim?
Warranty claims are made through the original store of purchase, who in turn will communicate with our Warranty team. For more information visit mlily.com.au/warranty
How do I choose a mattress that’s right for me?
We all have different requirements from a mattress based on our body shape, height, weight, and individual preferences. The best advice we can give is to go to your local retailer and try a variety of MLILY mattresses. A link to our store locator who's local staff would be more than happy to assist you: https://www.mlily.com.au/find-a-store
How does gel-infused foam work?
The gel particles in various forms work by drawing away heat from the body. Our foam products are designed with an open cell structure that allow for increased air flow through the mattress by drawing heat away from the sleeping surface. Allowing air to move through the mattress/pillow to the body without meeting a concentrated heat source.
What is the importance of a cool sleeping environment?
There have been many studies that show the body’s natural instinct is to lower its temperature before sleep as a way to conserve energy. By sleeping in a cooler environment, you will reinforce that natural instinct.
Additionally, the body rises in temperature as you get closer to waking. By keeping the sleeping environment cooler you will increase the likelihood of improved quality of sleep throughout the night.
Are MLILY’s covers washable?
Majority of MLILY’s Mattresses, Pillow and Topper covers are all machine washable. Covers have been manufactured for longevity, and can be easily removed via our zip on/off covers.
Please check product page or the care instructions for more information.
What is MLILY AirFoam™?
MLILY’s proprietary Non-temperature sensitive AirFoam™ is unique in how it maintains the same consistency and support all year round.
AirFoam™ is also resistant to heat build-up and provides a lower surface temperature of your mattress.
How long is the product warranty?
Our warranty terms vary based on specific product but broadly, unless otherwise stated:
Mattresses: 10-year warranty
Adjustable Bases: 10-year warranty (metal Frame/motor)
Mattress Toppers: 5 Years
Pillows: 5 Years
Remote/electrical: 2 Years
For warranty terms please www.mlily.com.au/warranty
What is the smell when I unpack the mattress?
As our product is packaged at the time of manufacturer. You may experience a "fresh foam/new car smell" odor. It is not harmful and should dissipate after several days once unpacked and aired out.
